Help

Getting help

We've set up this page to help answer common questions for people using the website for the first time. If you find you have questions that aren't answered here you can search for more detailed guides on our help centre or contact us.

How do I register for the platform?

You don't need to register to browse this platform but to engage with any of the activities and members on this platform in a meaningful way, you will need to register and sign in.

Fill in the registration form and we'll email you a link so you can log in.

If you haven’t received an email, try these steps:

  1. Check your spam and junk folders, you can search for 'support@madeopen.co.uk' or 'Welcome'.
  2. Double-check you've added the right email address - your email will be displayed on screen. If it is wrong you can get in touch to ask us to update it or simply fill out the form again.
  3. Try adding 'support@madeopen.co.uk' to your email 'whitelist' and return to the website and re-send the email.
  4. Contact one of the support team members listed here.


How do I complete my profile?

Completing your profile will enable you to customise your account, connect with others and make searching for things much easier and quicker.

Visit your dashboard and click on the steps to get started. Below is more information about the benefits of completing your profile and further instruction:

The 'Best Match' button is a one-click button that matches you to activities and members that relate to your skills and interests. You can also choose to display these on your profile and help others find you.

To get started: 

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • Click 'Step 2: Your preferences' and choose from the list of preferences. 
  • Once saved, toggle any tags from 'private' to 'public' if you'd like to add them to your public profile. 

The preferences you pick can appear on your profile and be used to help others find you. By defualt all your preferences are private. This means when viewing your profile, another person cannot see anything other than what you've chosen to add. It also means you will not appear in any searches.

For example if you choose to add the skill 'dog walking' to your profile, another member could search for dog walking in members, if you haven't set 'dog walking' to be public you won't appear in the search results.

To update what is private / public:

Whilst anyone can register on the platform, the timebank is currently available by application only 

To get started:

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • Click 'Step 3: Join the timebank'. 
  • Fill in all the questions and click submit*
  • Your details will be sent to a member of the admin team. 
  • Once approved, you will receive an email and will be able you can add offers or requests to the exchange. 

* If you haven't already added your preferences, you will first be asked to add these in so the correct member of admin receives your application.


How do I find activities and members?

We use filters and categories to help you find activities and people that interest you. There's also a one-click "Best match" option to quickly find things that match your preferences. You also have the option to search via keywords.

You can find, connect and message other members in the members list. Here are some search tips:

  • Click the drop-down categories at the top and 'check' options to narrow down your search.
  • Click on the 'Best Match' button to display all members that match your skills and interests.
  • Click on the magnifying glass on the very top menu to search for members via a keyword or by name (keyword search searches name, title and description).
  • Click the member to view their profile, there are also quick links to connect, message or share a users profile.

You can find, favourite and view activities in the activities list. Here are some search tips:

  • Click the drop-down categories at the top and 'check' options to narrow down your search.
  • Click on the 'Best Match' button to display all activities that match your skills and interests.
  • Click on the magnifying glass on the very top menu to search for activities via a keyword (keyword search searches activity title and description).
  • Click 'more information' to learn more, or click the image to see the activity page.
  • Clicking the heart button will save the activity for later by adding to your favourites page.

How do I join or create a project team?

Project teams are spaces for collaborating with other members in a dedicated space. In a project team you and other team members will be able to:

  • Share files via google drive
  • Start conversations in team chat
  • Set tasks for yourself and others
  • Embed surveys and Trello boards for team members

Anyone can start a project team. Teams can be set to be public or private, and can be open to new members or by invitation only.

To join a project team, search through public teams here.

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • Click 'Teams' from the left hand menu.
  • Click 'New project team' at the top and follow the on-screen instructions.

If you’ve been informed about a private project, the project owner will have sent you an email invite or link to join the platform. As long as you have already registered for the platform, you just need to click the link to join the platform. You can also view this invite in your dashboard.

View your project team invitations

If you have been invited to join a project team, you can view your invitations through your dashboard.

  1. Make sure you are signed in.
  2. Select 'My dashboard' (top right on a larger screen).
  3. View navigation options on the left-hand side.
  4. Select 'My project teams'.

Your project invitations will show on this page.

How do I add features to a project?

  1. Make sure you are signed in.
  2. Select 'My dashboard' (top right on a larger screen).
  3. View navigation options on the left-hand side.
  4. Select 'My project teams'.
  5. Click on the project team you want to start a chatroom in. You can start a chatroom either by using the left-hand menu and selecting ‘chatrooms’, or by using the chatroom button on the main dashboard page.
  6. Click ‘add new’.
  7. Give your chatroom a name and send your first message. 

Within your project team, members are able to share documents from google drive. To do this, you will need your own google drive account, although it is possible to ‘view only’ if you do not have an account and only wish to view other people’s files.

  1. Make sure you are signed in.
  2. Select 'My dashboard' (top right on a larger screen).
  3. View navigation options on the left-hand side.
  4. Select 'My project teams'.
  5. Click on the project team you want to share a document within.
  6. Use the left-hand menu to navigate to ‘document sharing’.
  7. Click ‘add google drive file’.
  8. If this is your first time connecting your google drive to the platform, you may need to sign in using your Gmail address and password in the new google window.
  9. Select the file you would like to share from within your google drive folders.
  10. Click ‘select’.
  11. Your file is now shared with your project team members.
  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • View navigation options on the left-hand side.
  • Select 'My project teams'.
  • Click on the project team where you want to add a task list.
  • You can start a task list either by using the left-hand menu and selecting ‘tasks’, or by using the task list button on the main dashboard page. Click ‘add new’.
  • Give your platform a name, add a brief description and set the ranking order for the list (if you have more than one task list).

Members can only be invited to a team by the project administrator.

If the project is public, you can share the project link to whoever you like and invite them to join up. 

If the project is private and there is someone you think should be a part of the team, message the project administrator or suggest the addition using a chat room. 

Trello and Survey monkey widgets can be added to a team by the project administrator.

The administrator can enable these widgets by this process:

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • View navigation options on the left-hand side.
  • Select 'My project teams'.
  • Click on the project team where you want to enable widgets.
  • Use the left-hand menu to navigate to ‘manage widgets’.
  • Click ‘enable’ on whichever widget you would like to enable.
  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • View navigation options on the left-hand side.
  • Select 'My project teams'.
  • Click on the project team where you want to add a survey.
  • Use the left-hand menu to navigate to ‘surveys’.
  • Click ‘new survey’.

Embed survey

Step 1Log in or sign up to Survey Monkey.

Step 2Create a survey on Survey Monkey.

Step 3: When you get to 'Collect responses' step, click on 'Embed on website'.

Step 4: On the next screen choose 'Embedded Survey', then 'Review options', then 'Install code'.

Step 5: Copy the installation code and paste it in to the box at the bottom of the form.

You will need to have already created your Trello board and have the link ready.

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • View navigation options on the left-hand side.
  • Select 'My project teams'.
  • Click on the project team where you want to add a Trello board.
  • Use the left-hand menu to navigate to ‘Trellos’.
  • Click ‘new board’.
  • Paste in the link to your Trello board.
  • Click ‘add new board.

How do I look for volunteers?

On this website you can post your volunteering opportunities, get notifications when new people apply to volunteer to your opportunity, as well as messaging and logging hours.

To get started, simply click "add activities" after clicking on your name in the top right hand corner, or use the links below and follow the onscreen instructions. Once approved, your activity will be visible and ready to promote.

Browse all activities  

Once your request for volunteers has been approved by the admin team you can start receiving applications from potential volunteers. You'll receive an email and website notification each time someone applies, and you'll be able to view their details, message them and approve their application from your dashboard. You'll even be able to log their volunteer hours.

To get started:

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • Click 'My activities'. 
  • Find the activity you wish to manage (click "search" to help you find the right activity if you have a lot of activities).
  • Click the 'manage volunteer requests' option (next to a spanner icon).
  • When you get applications they will appear here, you'll see options to approve or decline applications, option to log hours completed, message the volunteer and more.

In-depth video tutorial coming soon


How do I use the timebank?

In the timebank, people can offer their skills and time or request skills and time from other members. Each hour given is worth a credit. That credit can then be exchanged for another person's time or donated to another user.

Exchanging a skill starts off as either an ‘offer’ or a ‘request’. You can either search for offers or requests posted by other members or you can offer or request a particular skill to / from the community.

The number of credits you get for your skill depends on how many hours you agree to exchange and, please note, one credit is equal to one hour of time regardless of your skill type, paygrade or seniority. 

  • Make sure you are signed in.
  • Select 'Add an activity' (top right on a larger screen).
  • Select 'Add an offer' or 'Add a request' and follow on-screen instructions.
  • Please provide as much detail to your offer or request as you can so that others can find and engage with it.
  • View your offer or request on the activities stream.

Browse all activities  

You can edit, delete or manage your activity at any time.

To view your activities:

To edit your activities:

  • Follow above instructions to select ‘My activities’.
  • You will see a list of each activity you have created.
  • Locate the activity you wish to edit.
  • On the right of that activity, select ‘edit’ next to the cog icon.
  • This will allow you to edit all aspects of your activity.
  • If you are not yet ready to make your activity live you can select ‘save as draft’.
  • If you wish to make a saved draft live you can select ‘submit’.

To manage your activity:

This is where you can view responses to your activity, mark the activity as accepted or completed or end your activity.

  • Follow the above instructions to select ‘My activities’.
  • Locate the activity you wish to manage.
  • On the right of that activity select ‘manage offer/request’ next to the spanner icon.
  • From here, you can contact any responses you have had.
  • Once in contact with someone you can mark your activity as ‘accepted’.
  • Once your activity is complete you can mark it as ‘complete’.
  • You can also ‘view offer/request’, ‘edit offer/request’ and ‘end offer/request’ from here.

Step 1: Find member

  1. Log into your platform and go to the members stream.
  2. Find the person you would like to donate credits to using the search options.
  3. Once found, click on their name to view their profile page.

Alternatively, if you are connected to this user, you can find them in your connections list by going to your dashboard.

Step 2: Donate credits

  1. Once on their profile, click the arrow next to their profile picture, then select “donate credits”.
  2. Enter the number of credits to donate and click ‘send credits’.

You may not be able to make this donation if you do not have enough credits yourself.

Advanced users will be able to speed up the process by simply returning to the donate credits form in the dashboard and typing out the exact username of the person you wish to donate credits to.


How do I add a community listing to the directory?

On this platform, members can share information about their services, groups, clubs and classes - helping their neighbours to engage with community-led support without recourse to public services.

To get started: 

  • Make sure you are signed in.
  • Select 'Add an activity' (top right on a larger screen).
  • Select ‘Add a community listing’ and follow on-screen instructions.
  • Please provide as much detail to your activity as possible so others can engage and get involved.
  • View your community listing on the activities stream.

Browse all activities  

You can edit, delete or manage your activity at any time.

To view your activities:

To edit your activities:

  • Follow above instructions to select ‘My activities’.
  • You will see a list of each activity you have created.
  • Locate the activity you wish to edit.
  • On the right of that activity, select ‘edit’ next to the cog icon.
  • This will allow you to edit all aspects of your activity.
  • If you are not yet ready to make your activity live you can select ‘save as draft’.
  • If you wish to make a saved draft live you can select ‘submit’.

Manage your activity

This is where you can view responses to your activity, complete actions relating to your activity or end your activity.

  • Follow the above instructions to select ‘My activities’.
  • Locate the activity you wish to manage.
  • On the right of that activity select ‘manage activity’ next to the spanner icon.
  • From here, you can view your responses and statistics to do with that activity.

You can also ‘view’, ‘edit’, and ‘end’ your activity from here.


Safeguarding

We want to create a thriving community of friendly, active members but it's also important that you stay safe whilst interacting with others.

If you meet someone online, remember:

  • Not everyone is who they say they are.
  • Relationships can change – someone you trust now might behave differently in the future.
  • Be wary of anyone who wants to move offline too soon.
  • Trust your instincts.
  • Never send money to someone you’ve met online.

How to connect and message other members?

  • Visit the  members stream  to view all platform  members.
  • Use the ‘connected dots’ icon to view a member’s other online presence.
  • Select the ‘profile and plus sign’ icon to connect with a member on the platform.

To connect with a member from their profile page, you can click the link to 'connect with member' below their name on the left hand side.

  • Message a member from the members stream by clicking on the 'envelope' icon at the bottom of the profile tile.
  • Message a member from their profile page by clicking the button to ‘send message’ above their ‘about’ section.

If you are not happy with a message from another member because it’s offensive or doesn’t comply with the terms and conditions of the platform, you can report the message to platform admins.

To report a message:

  • Go to your inbox, select the conversation and locate the message you wish to report.
  • Click on the drop down arrow to the right of the message and click ‘report message’.
  • This message will now be hidden from the conversation and an administrator will have received a notification to review the message.
  • The message will only be reinstated within the conversation if the administrator feels it is harmless or is not breaking the terms and conditions of the platform.

To block a member from sending you messages in the future:

  • Use the drop down arrow to the right of the message and click ‘block user’.
  • Disconnect with a member by visiting ‘My Dashboard’ and ‘My Connections’, then clicking ‘Disconnect’.


Account settings and your rights

When it comes to managing your account it's important to know what you can control, how to close your account and to understand your data rights.

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • Select ‘settings’, then ‘edit settings’.
  • Edit your settings to match your requirements.
  • Click ‘save changes’.

If you no longer wish to remain a part of the platform, closing your account is a simple process.

  • Sign in. 
  • Select 'My dashboard' (top right on a larger screen). 
  • From the left-hand menu select ‘settings’ and ‘close my account’.
  • Click the button to ‘close my account’.
  • Fill out your details in the email and send your request.
  • We will respond as soon as possible.

By law you have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you; for example, if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent. This right only exists where we are relying on consent to process your personal data (“Consent Withdrawal”). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our platform. We will advise you if this is the case at the time you withdraw your consent.

If you have any questions or need more information please read our privacy policy or contact us.

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