Help

Torbay Together supports the exchange of skills and time between members. This help section describes some of the key actions of the platform.

Here are some quick links:

1. Set up your account

You don't need to register to browse Torbay Together but to engage with any of the activities and members on this platform in a meaningful way, you will need to register and sign in. To get started:

  • Register for an account here and follow the on-screen instructions.
  • Verify your account by clicking on the link sent to you by email (if you don’t receive an email from us within a few minutes, check your spam folder for an email from Made Open or double check that your email account hasn't been misspelt).
  • Congratulations - you are now a member of Torbay Together.

2. Set up your profile and 'Best Match'

Now you are a member you can set up your profile to help others see your interests and to help you take advantage of the ‘Relevant Activities’ option.The 'Best Match' button is a one-click button that matches you to activities and members that relate to your skills and interests. You can also use these tags to share all or some of them on your profile. 


To get started:

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • Select 'My Torbay Together' (left hand navigation on a larger screen).
  • Select 'My Best Match' and save these to your preferences.
  • Once saved, toggle any tags from 'private' to 'public' if you'd like to add them to your public profile.

3. Apply to join the timebank

Whilst anyone can register on the platform, the timebank is currently available only to Torbay residents. To get started:

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • Select 'My Torbay Together' (left hand navigation on a larger screen).
  • Select 'Step 2: Your preferences' and follow on-screen instructions.*
  • Select 'Step 3: Join the timebank' and follow on-screen instructions.
  • This will send a notification to our platform administrators.
  • Once approved, you can add offers or requests to the exchange freely with few limits.

* Adding your preferences to step 2 helps us to assign the right administrator to support you should a need arise.

4. Add an offer or request

Exchanging a skill starts off as either an ‘offer’ or a ‘request’. You can either search for offers or requests posted by other members or you can offer or request a particular skill to / from the community. The number of credits you get for your skill depends on how many hours you agree to exchange and, please note, one credit is equal to one hour of time regardless of your skill type, paygrade or seniority. To get started:

  • Make sure you are signed in.
  • Select 'Add an activity' (top right on a larger screen).
  • Select 'Add an offer' or 'Add a request' and follow on-screen instructions.
  • Please provide as much details to your offer or request as you can so that others can find and engage with it.
  • View your offer or request on the activities stream.

5. Manage your offers and requests

You can edit, delete or manage your activity at any time. Here's how:

To view your activities:

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • Select 'My Torbay Together' (left hand navigation on a larger screen).
  • Select 'My activities'.

To edit your activities:

  • Follow above instructions to select ‘My activities’
  • You will see a list of each activity you have created
  • Locate the activity you wish to edit
  • On the right of that activity select ‘edit’ next to the cog icon
  • This will allow you to edit all aspects of your activity
  • If you are not yet ready to make your activity live you can select ‘save as draft’
  • If you wish to make a saved draft live you can select ‘submit’

To manage your activity:

  • This is where you can view responses to your activity, mark the activity as accepted or completed or end your activity
  • Follow the above instructions to select ‘My activities’
  • Locate the activity you wish to manage
  • On the right of that activity select ‘manage offer/request’ next to the spanner icon
  • From here you can contact any responses you have had
  • Once in contact with someone you can mark your activity as ‘accepted’
  • Once your activity is complete you can mark it as ‘complete’
  • You can also ‘view offer/request’, ‘edit offer/request’ and ‘end offer/request’ from here

This handy video will walk you through accepting and completing your activities:

6. Search offers and requests

You can find offers and requests for skills from other members in the activity stream. Here's some useful tips to improve your user experience.

  • Visit the activity stream to view all offers and requests.
  • Use the drop-down filters to narrow down your search (this will sort the activities by relevance).
  • Click on the heart icon to save activities to your favourites (which is located in your dashboard).
  • Click on the 'Best Match' button to display all activities that relate to your skills and interests.
  • Click on the magnifying glass on the very top menu to search for activities that contain certain keywords.

7. Search members

You can message, connect and even promote other members in the activity stream. Here's some useful tips to improve your user experience.

  • Visit the members stream to view all platform members.
  • Use the drop-down filters to narrow down your search (this will sort the activities by relevance).
  • Click on the heart icon to save any members to your favourites (which is located in your dashboard).
  • Click on the 'Best Match' button to display all members that match your skills and interests.
  • Click on the magnifying glass on the very top menu to search for members who contain certain keywords.

8. Make an exchange

You can accept or decline exchanges, log hours that have been exchanged and even mark exchanges as complete. These steps all happen on the platform and can be done in a few simple clicks. To get started:

  • Make sure you are signed in.
  • Select 'My dashboard' (top right on a larger screen).
  • Select 'My Torbay Together' (left hand navigation on a larger screen).
  • Select 'My Exchanges' and then select 'Manage your offer'.
  • Follow on-screen instructions.

If you have any further queries, please contact your community builder for assistance.

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