Torbay Together has changed.

On the 1st June, we launched some pretty major updates to the Torbay Together website to improve how the website looks and works.

FOR EXISTING MEMBERS

What’s changed?

Quite a lot!

You will still be able to add offers and requests to the timebank- exchanging your skills for time credits. But now you can also post, promote and manage the activities, groups, clubs and so forth going on in your neighbourhood.

How the website looks is very different too. We’ve made lots of improvements and this short video gives you an overview of how the new Torbay Together platform works:

What do I need to do?

  1. Update your password
  2. Update your profile and preferences
  3. Have a look around the new website and let us know your thoughts

1. Update your password

When you try to sign into your EXISTING account for the first time, you will be required to reset your password. This to make the site more secure. Follow the instructions on screen. We’ve included them below:

  • Go to https://torbaytogether.org.uk/password/reset.
  • Type in your account email.
  • Click “Send password reset link”.
  • Check your email inbox (including junk and spam folders).
  • Click the link in the email.
  • Type in your new password (try to use something secure but memorable).
  • Log in to your account.

If you have a problem resetting your email, we’ve included a few common issues:

I’m getting an error message when adding my email address:

“Sorry there was a problem with trying to reset your password. Please contact your community manager.”

If you see this message it means the system hasn’t recognised your email. Here are a few reasons why this might happen and how to get around them:

  1. You mis-typed your email or used the wrong email.
    Double check the latest email from the website and make sure you have added the right email address. Then double check the spelling.

  2. You signed up with you social account (e.g. Facebook, Twitter, Linkedin or Google+).
    If you signed up with any of these accounts you’ll need to sign in with your username. If you have forgotten your username or aren’t sure, please email support@madeopen.co.uk with your name and which timebank you are part of.

  3. You don’t have an email address or have forgotten which email you used.
    Please contact your Community Builder via your normal method. They will be able to help access your account.

2. Update your profile and preferences

We’ve improved how profiles look and added in the ability to set up Best Match preferences. Here’s how to set up your new profile and get the most out of Torbay Together:

a. Tell others a bit about you

Add your profile image and a background image to make your profile stand out from the crowd. Follow the on-screen instructions to describe yourself, add in your social media accounts or allow other members to email you directly if you wish.

  • Log in and go to ‘My dashboard’, by clicking on your name in top right hand corner.
  • Click on ‘My Torbay Together’.
  • Click ‘My profile’.
  • Fill in the info and scroll down to ‘Save changes’.

Alternatively click this link: https://torbaytogether.org.uk/dashboard/public

b. Set up your Best Match preference

The Best Match feature matches you to activities and members that are most relevant to you. Save your neighbourhood, skills and interests to your profile. Then simply click on the Best Match button when searching for activities or members and it will show you matching results.

If you like, you can choose to publicly display your Best Match preferences on your profile - letting other members to learn more about you.

  • Log in and go to ‘My dashboard’.
  • Click on ‘My Torbay Together’.
  • Click ‘My profile’.
  • Click ‘Set up best match preferences’.
  • Select your options then scroll down to click ‘Save changes’. Once saved scroll down to choose which options by moving the toggle to public - click ‘save changes’.

Alternatively click this link: https://torbaytogether.org.uk/dashboard/best-match


Have a look around the new website and let us know your thoughts

All websites take a little time to become familiar with. So have a good play around to get used to where everything is and what you can do.

If you have any questions, concerns or feedback, please contact support@torbaytogether.org.uk. Otherwise, enjoy using Torbay Together! It's free to use - now and forever.

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